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Privacy Policy

About Us

At My Pharmacy we are committed to protecting your privacy. We will always keep your personal information safe and will never sell it to third parties. We will be clear and open with you about why we collect your personal information and how we use it. Where you have choices, we’ll explain them to you and respect your wishes
This privacy policy explains what information we collect about you, how we and our group may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

What information do we collect about you and how is it collected?

My Pharmacy collects personal information about you whenever you shop with us or use one of our services. For example:

If you register for one of our services, we request your personal details, including but not limited to your date of birth, postal and billing addresses, email addresses, phone numbers and title.

If you contact us, we may request that you provide personal data about yourself such as your name, phone number, email address or postal address. If you use our Prescription Dispensing and Delivery Service, we may ask you to give us some health-related information which will be held securely on our Pharmacy system.

We securely hold your personal information for as long as we have a professional or legal reason to do so and to fulfil our obligations to NHS, regulatory and similar bodies.

Our pharmacists and/or other suitably qualified individuals may have access to certain electronic NHS records which may contain information such as the medicines you take and any allergies you suffer from. If they need to view these records the member of staff will always ask for your permission and make a note of consent on your records.

Confirming your identity

We are required to carry out Identity checks for prescription and  non-prescription medication. We use the information provided at checkout to carry out a automated mini credit check and this is clearly stated on checkout.

When identity cannot be sufficiently verified via the mini credit check,  we maybe able to identify a person via  NHS Spine. Failing this additional proof of identity will be required, such as providing a copy of a photo identity document (passport, driving licence, national identity card, 18+ card). Once identity has been established customers re-confirm their identity each time contact is made with the pharmacy.

Why is it being collected?

We may use your personal information:

  • To provide the services you request from us.
  • To communicate with you in the event that any services requested are unavailable or if there is a query or problem with your order.
  • To ensure we offer you the safest service possible.
  • To confirm your identification when you contact us.
  • For obligatory record-keeping purposes.
  • To monitor and improve the service we offer to you.
  • For the prevention of crime and fraud.
  • To fulfil our professional and legal obligations to the NHS and other similar bodies.

Post Purchase Reviews: when you buy goods and services from us we may follow it up with an enquiry about your experience of the product to help us gauge customer satisfaction. You are not obligated to leave reviews and ratings but this facility would enable you to get your views of the product across should you wish to do so.

Who will it be shared with?

We take the security of personal information seriously and we have security processes in place to ensure our paper and computer systems are protected against unauthorised use, loss and damage.

We sometimes appoint other organisations to provide some of the processing activities for some of our products and services including the supply of medicines. When we need to share your personal information to provide a service that you have requested, any sharing of personal data will be done securely and will always follow our privacy policy.

We will only share your personal information with other third parties where we have your consent or are required or permitted to do so by law.

When we share information with NHS bodies it will only be to fulfil our legal and professional obligations as a provider of pharmacy services. Confidential data will always be shared securely. Any health-related information you provide us will not be used in any other way.

For the purposes of the Data Protection Act 2018, we are registered with the Information Commissioner’s Office (ICO) where you can also find lots of useful information about Data Protection.


In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.

Our cookies are used to enable us to develop our website to reflect our customers interests and by noting who has seen which pages, properties and advertisements (including click through from emails), how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

For further information on cookies and how to switch them off see www.allaboutcookies.org.


We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.

Changes To This Privacy Policy

Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.

This version was updated on 16 April 2018. The latest full version is always available from our website at www.mypharmacy.co.uk.

This notice has been drafted in line with the UK Data Protection Bill (Data Protection Act 2018) and EU GDPR laws.

Updating and Correcting Information

You may update or correct your personal information by contacting us in writing or by email (see the section “How to contact us” below). Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.

Your Rights, The Right To Complain And The ICO

You have the right to request a copy of the data we hold about you. Please contact info@mypharmacy.co.uk if you wish to request access to any of your personal data and we will always endeavour to answer your questions as part of our friendly, helpful service.

Your request must be in writing and also include proof of your identity. We will not normally make a charge for this service and will respond within one month of receiving your request.

It will always help if you can be as specific about what personal data you want to see, what it relates to and within what timeframe, as that will assist our search.

You have the right to correct information that we hold. Please advise us of any changes or corrections by contacting our Customer Services team on 01254 882800 or via e-mail to info@mypharmacy.co.uk.

You may withdraw your consent to use any information that was previously provided with your consent. Please advise us if you wish to withdraw any consent previously given to info@mypharmacy.co.uk.

You also have other rights which can be seen by visiting the Information Commissioner’s Office (ICO) website and reading about Data Protection law at https://ico.org.uk.

You have the right to complain about any matter relating to our service, including how we use your personal data:

How To Contact Us

Telephone: 01254 882800
Email: info@mypharmacy.co.uk

By Post:

My Pharmacy
Hesketh House
Great Harwood

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