FAQs

How can I be 100% sure mypharmacy is legal?

We are authorised by the Medicines and Healthcare products Regulatory Agency to sell medicines online through our website www.mypharmacy.co.uk. We are registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration with the General Pharmaceutical Council. Our registration number with the General Pharmaceutical Council is 1111205.

Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?

Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler. Our main wholesalers are AAH [back link] and Alliance Healthcare [back link] who are two of the biggest wholesalers in the UK. You can view our registration status with the General Pharmaceutical Council. The pharmacy is registered with the General Pharmaceutical Council with number 1111205.

Do I need a prescription to order?

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

Can I use an existing prescription?

Absolutely, but you will have to send your prescription to us before we are able to provide you with any medication. Alternatively, we offer a free consultation service provided by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Is the packaging discreet?

Yes, we only use plain, discreet packaging without any branding or labels.

Is the service confidential?

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. View our Privacy Policy for further information.

What will appear on my bank statement?

When you pay by credit/debit card, payments will be shown on your statement under the name “My Pharmacy”.

How can I pay for my order? Which credit cards do you accept?

We accept all major debit and credit cards including American Express, Visa and Mastercard.

Will my GP be informed of my treatment?

When placing an order you will be given the option to enter your GP Details. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.

What do I do if I experience side effects or need help after treatment?

Contact your GP or us if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threatening call 999 otherwise call 111 for NHS emergency services.

Which countries do you deliver to?

We currently only deliver in the UK, but we are always looking to expand our geographic reach.

How do I make a complaint?

We have a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to info@mypharmacy.co.uk. If you are unhappy with our formal response then you may contact General Pharmaceutical Council.

What conditions do you treat? What are the limits of your service?

We provide prescription fulfilment and a remote prescribing service. If you have a prescription from a regulated healthcare provider then we can fulfil it (send you the medication or device that you require) no matter the condition or treatment. However, if you do not have a prescription and wish to use our remote prescribing service then we can only provide treatment for conditions that we can safely diagnose without a physical examination or face-to-face consultation. If in doubt please call us as we offer free help and advice. Alternatively, or if you have an urgent care need, you should contact your GP or other urgent care services.

  • UK basedOrders delivered nationwide

  • Free UK Delivery On Orders Over £40

  • Outstanding Support Friendly Expert Advice

  • Best Value Lowest Price Online

  • Verified & Secure 100% Confidential

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