We are authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online through our website www.mypharmacy.co.uk.

We then dispense your medicine through our partner pharmacy Chemist4U. They are a registered and regulated UK pharmacy with the General Pharmaceutical Council (GPhC) (registered premises 9012464).

We offer two delivery options: Royal Mail Standard, which costs £3.99 and arrives within 2-5 working days, and Royal Mail Express, which costs £5.99 and arrives within 1-2 working days. Mounjaro is sent in temperature-controlled packaging. Find out more on our delivery page.

You don't need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our expert clinicians. After your treatment is approved, you'll then be issued a private prescription that we fulfil through our partner pharmacy Chemist4U.

We may ask for evidence, like photographs or past prescriptions, to ensure that certain treatments are suitable for you.

You cannot use an existing prescription to order your treatment with myPharmacy. You'll need to complete a short free consultation to request your treatment.

This may involve providing us with extra information, like a copy of a previous prescription or photographic images, so we can make sure you're getting the right treatment for your needs.

Yes, every order is dispatched in plain, discreet packaging. The sent label will only include our address and group name Innox, not myPharmacy or Chemist4U.

We accept all major debit and credit cards including American Express, Visa and Mastercard. We also offer pay in 3 and pay in 4 payment options with Clearpay and Klarna.

All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler. Our main wholesalers are AAH, Phoenix and Alliance Healthcare who are the three biggest wholesalers in the UK. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies.

You can get your repeat NHS prescriptions delivered to your door through our partner pharmacy Chemist4U. Find out more about Chemist4U's NHS prescription service.

Where required, your weight loss treatment will be delivered in insulated packaging and ice packs designed to keep your treatment at the right temperature.

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. View our Privacy Policy for further information.

When you pay by credit/debit card, payments will be shown on your statement under the name ' www.mypharmacy.co.uk. '

When you place an order, you'll be given the option to enter your GP details. Although it's recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.

We also ask whether you're happy for our clinicians to view your Summary Care Record (SCR). This helps us understand whether the treatment is a good fit for your needs.

If you start to experience any side effects, it's important get them checked our. You can do this by contacting your GP, or reaching out to our clinicians at myPharmacy. If the side effects are severe or life threatening seek immediate medical help by call 999 otherwise call 111 for NHS emergency services.

We currently only deliver in the UK, however this may change in the future.

If you are unhappy with our service or have encountered an issue, the first step is to contact our customer support team. They will do their best to resolve your concern as soon as possible.

If you aren't happy with the resolution to your query, you can complete our complaints procedure. Read our complaints policy.

We offer treatments for over 50 conditions, including weight loss, acne, hair loss and erectile dysfunction.

Explore the full range of our conditions.

We can only provide treatment for conditions that we can safely diagnose without a physical examination or face-to-face consultation. If you have an urgent care need, you should contact your GP or other urgent care services.

When weight loss treatment, or if you fail our automated age verification checks, you'll be asked to provide photographic identification. This can include your driving license, passport, or national identification card.