FAQs

We are authorised by the Medicines and Healthcare products Regulatory Agency to sell medicines online through our website www.mypharmacy.co.uk. We are registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration with the General Pharmaceutical Council. Our registration number with the General Pharmaceutical Council is 9011853.

Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler. Our main wholesalers are AAH, Phoenix  and Alliance Healthcare who are the three biggest wholesalers in the UK. You can view our registration status with the General Pharmaceutical Council. The pharmacy is registered with the General Pharmaceutical Council with number 9011853.

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

Absolutely, but you will have to send your prescription to us before we are able to provide you with any medication. Alternatively, we offer a free consultation service provided by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Yes, we only use plain, discreet packaging without any branding or labels.

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. View our Privacy Policy for further information.

When you pay by credit/debit card, payments will be shown on your statement under the name “My Pharmacy”.

We accept all major debit and credit cards including American Express, Visa and Mastercard.

When placing an order you will be given the option to enter your GP Details. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.

Contact your GP or us if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threatening call 999 otherwise call 111 for NHS emergency services.

We currently only deliver in the UK, but we are always looking to expand our geographic reach.

We have a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to info@mypharmacy.co.uk. If you are unhappy with our formal response then you may contact General Pharmaceutical Council.

We provide prescription fulfilment and a remote prescribing service. If you have a prescription from a regulated healthcare provider then we can fulfil it (send you the medication or device that you require) no matter the condition or treatment. However, if you do not have a prescription and wish to use our remote prescribing service then we can only provide treatment for conditions that we can safely diagnose without a physical examination or face-to-face consultation. If in doubt please call us as we offer free help and advice. Alternatively, or if you have an urgent care need, you should contact your GP or other urgent care services.