During these very unusual times, we wanted to put a message out to say thank you to our customers for their patience and understanding, and to our in-house team who have been working additional hours to ensure as many people are able to get access to their prescription treatments as possible.
No doubt if you’ve seen the news you will be aware of the current issues people are facing trying to get treatments from their local pharmacies, in some cases with ques going out the door. With social distancing and isolation rules now in place, going to the local pharmacy is no longer an option for many vulnerable people. This is where online pharmacies like My Pharmacy come in, but that’s not to say we haven’t experienced our own issues.
Due to exceptionally high demand during the current Covid-19 Pandemic, we have faced issues with national supply shortages or certain products as well as delays from many of the leading delivery services.
For example, Royal Mail has suspended its Guaranteed before 9am Next Day Delivery service. Choosing this delivery method will still prioritise your package, however, it’s no longer guaranteed for a before 9am delivery.
This has led to our order processing time taking longer than expected for some customers. For the most part due to the hard work of our team here in Great Harwood we’ve been able ship orders to many of our customers unaffected. But for those who have experienced a delay with their order, or any stock issues we apologise for any inconvenience caused and appreciate your patience during this unusual time.
We’re pleased to say that we have now worked through the backlog of orders and any orders going forward should continue as normal. We are not currently able to take phone calls to allow the team to focus on getting orders out, but if you have any questions regarding your order please get in touch with us firstname.lastname@example.org and our team will be happy to help.
Thank you again,
My Pharmacy Team.