
Assertiveness
Assertiveness is the ability to stand up for yourself when you need to so that you and your ideas are taken notice of and considered by others. It has nothing to do with getting your own way, being aggressive and bullying other people. It is the happy medium between being too timid and too aggressive.
Assertiveness Step by Step by Windy Dryden and Daniel Constantinou puts assertiveness in context and offers practical, tried and tested advice
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